Procedures
Procedures
Work instructions always up to date, with an assistant that answers by citing the procedure it drew from.
The written answer, not the remembered one
Your staff asks a question the way they'd ask a colleague; the assistant answers from the procedures you have published, showing which one it used. No more 'ask whoever was here yesterday.'
Always in their pocket, during the shift
The assistant is on the phone: the answer arrives on the floor, while working. No manual to open, no email to wait for.
